DAYS BEFORE
Your manager confirms the details.
Arrival date, companions, guests, particular needs. A brief conversation, or none: if nothing changes, nothing is asked.
Maintenance for your residence.Without coordination on your part.
Cleaning and maintenance for villas, penthouses and residences in Madrid. One reference manager, a stable team and a planned service so you do not have to organise it yourself.
WHAT IT INCLUDES
Cleaning is the basis of the service.The rest is the organisation around your home.
Collection is for those who need recurring maintenance without coordinating schedules, repeating instructions or resolving incidents themselves.
It includes a fixed team, consistent standards on every visit and confidentiality protocols regarding the home, family and access.
The aim is for maintenance to be handled with a plan, a manager and a team that already knows your home.
PREPARATION BEFORE YOUR ARRIVAL
An arrival, hour by hour.
This is how we organise cleaning and preparation before a return, a stay or a reception, according to the agreed schedule.
48 HOURS
Complete preparation.
Noble surfaces, textiles, glass, terraces and exteriors. Every area of the property reviewed according to its specific protocol.
THE DAY
Final check of rooms and access.
Ventilation, temperature and room arrangement according to your preferences. Every object in its place.
YOUR ARRIVAL
Service completed before your arrival.
The home is ready according to the agreed protocol. You will receive confirmation by message.
AFTERWARDS
A brief message. Everything recorded.
Your manager confirms the service in one line. Every detail is noted for next time.
MATERIALS AND SURFACES
Every surface, with its own criteria.
Each material has its method, product and specific training. Nothing is treated with a generic protocol.
Marble and natural stone
pH-neutral products and specific methods for each type of stone and finish. Never abrasive, never improvised.
Wood and microcement
Dry cleaning or controlled moisture according to species, treatment and sealing.
Metals and fixtures
Brass, bronze, copper or steel: each alloy receives the treatment that preserves its patina or its shine.
Textiles, rugs and upholstery
Natural fibres and delicate fabrics treated piece by piece, according to their composition.
Art, antiques and personal objects
Nothing is handled without criteria or authorisation. What requires a specialist is coordinated with a specialist.
High-end appliances
Maintenance according to each manufacturer's instructions, to preserve performance and warranty.
If there is doubt about an object or surface, it is not touched. We consult with you.
DISCRETION AND TRUST
Access to your home: protocols and confidentiality
We work with stable teams, confidentiality agreements and access and custody protocols.
- Stable, introduced teams
- Always the same people, identified, uniformed and introduced before the first service.
- Confidentiality
- Regarding the home, the family and their habits. A confidentiality agreement available from day one.
- Keys, codes and access
- Secure, traceable custody protocol. You always know who enters and when.
- Adapted schedules
- We adjust schedules to stays, travel and guests to interfere as little as possible.
- Incident management
- What arises is resolved promptly. You decide how much you wish to know.
- Supervision and accountability
- Your manager reviews every service and is personally accountable for the final result.
HOW IT BEGINS
How to start: three steps
I ·
First conversation
By phone or at the property. We review how the home is used, what is needed and what you prefer not to repeat.
II ·
Bespoke proposal
Defined on the actual property: surfaces, frequency, access and preferences. No automatic rates or generic packages.
III ·
One manager, one team
From the first service, the same person coordinates and the same team executes the agreed plan.
We do not generate automatic prices. Every residence is different, and so should its proposal be.
IGLOW COLLECTION
Let us speak about your property.
Tell us the property type, location and needs. We will respond personally to assess the service.
+34 613 59 14 26 · info@iglow.es · Madrid and surrounding areas
Collection works with a limited number of residences in Madrid